For players 21 and above

cr crickex's commitment to responsible gaming

Betting and casino play is entertainment — not a livelihood. cr crickex believes the enjoyment of gaming is only complete when every player is aware of their limits and participates in a safe environment.

Age limit 21+

Support 24/7 Live Chat

Self-exclusion Any time

Keep gaming as entertainment

cr crickex is committed to creating a safe, transparent and responsible environment for players in Bangladesh. Betting and casino gaming is primarily a form of entertainment. But for some people it can become a problem if left unchecked. That is why we have put multiple safeguards in place on our platform — to help you stay alert and keep gaming healthy.

If anyone feels their gaming habits are changing or that they are losing control, cr crickex's 24/7 live chat is ready to help directly. Our support team speaks Bengali and responds to your questions with care. You can also read our about us and mission page to learn more about cr crickex.

Please note that cr crickex is only for individuals aged 21 or older. Minors opening accounts or participating in gaming is strictly prohibited. If you want to know about the conditions for creating an account, our terms and conditions page has full details.

Tools to keep yourself in control

cr crickex offers several tools to help you manage your spending, time and access. These can be activated at any time through live chat.

Deposit limit

Set a maximum daily, weekly or monthly deposit amount. Once a limit is set, no further deposits will be possible after that amount is reached.

Session time limit

Decide in advance how long you will play in one session. When the time limit is reached, the system automatically shows a warning and can end the session.

Self-exclusion

You can close your account for a set period or permanently. During exclusion, you should not attempt to open a new account.

Loss limit

Set a maximum daily or weekly loss amount. Once that amount is reached, the platform will not allow you to place further bets.

Cooling-off break

Take a short break — one day, one week or one month. During this time the account will not be active, but it will not be permanently closed either.

Request support

Contact our 24/7 live chat for any issue. Our team will help you choose the right tool with complete confidentiality.

Recognise the warning signs

A gambling problem often develops gradually and can be difficult to recognise on your own. If you notice the following signs in yourself or someone close to you, seek help.

Repeatedly placing bets in the hope of recovering lost money, and increasing stakes after every loss.

Hiding gaming activity from family or friends, and lying about how much time or money is being spent.

Spending more time on gaming at the expense of work, studies or family responsibilities.

Wanting to stop but being unable to, or returning after a break with even higher bets.

Borrowing money, dipping into savings or using funds meant for essential needs to bet.

Feeling restless, irritable or anxious when unable to play.

Ways to get support

Asking for help is not a weakness — it takes courage. cr crickex, your family and professional counsellors are here for you.

24/7 Live Chat

cr crickex's support team provides round-the-clock assistance in Bengali and English. Start a chat now to set up self-exclusion or a limit — no judgement, just help.

Family and loved ones

Talk openly to a trusted family member or friend. Speaking with someone close to you is far more effective than facing it alone.

Professional counselling

Speak with a mental health professional or counsellor. Addiction is a health issue — and with the right professional support, it can be overcome.

You can also reach us by email: [email protected]. To learn about our privacy practices, visit our privacy policy page — your information is fully protected.

cr crickex's commitments

We do not just run a betting platform — we work to build a responsible community. Our core commitments are listed below.

Only individuals aged 21 or above are allowed to open an account. There are no exceptions to age verification.
Self-exclusion requests are actioned promptly and marketing messages are stopped for the duration.
Our support team is trained to help players in difficulty — they do not just log reports, they guide you towards a solution.
The terms of bonuses and promotions are always communicated clearly — no hidden obligations.
Players' personal and financial information is protected with SSL encryption.
Parents and guardians are advised to use parental control software to protect minors.

Protecting minors

Anyone under 21 has no way to participate in cr crickex. Age is verified during account registration, and identity documents may be requested later if there is any suspicion.

If children are at home and use your device, install parental control software. Keep your browser or device locked and never share your login details with anyone. The security of a cr crickex account is entirely the account holder's responsibility.

If you suspect a minor has used an account in any way, contact us immediately via live chat or email. We will act quickly and, if necessary, temporarily suspend the account.

Questions about responsible gaming

Answers to common questions are provided here. For more detail, you can visit our FAQ page.

No, activating self-exclusion keeps your account balance safe. You can withdraw your funds after the exclusion period ends. During exclusion, only placing bets and making deposits are blocked.

Decreasing a deposit limit takes effect immediately. However, increasing it comes with a waiting period — usually a few days. This is intentional so that decisions are not made in the heat of the moment.

For account security reasons, accounts are not closed based on third-party requests alone. However, if you are ill or unable to act yourself, contact us via live chat with the details — our team will take the appropriate steps.

A cooling-off is a short-term break — such as one week or one month — after which the account is automatically reactivated. Self-exclusion is longer-term and can be permanent, and cannot be cancelled on your own once activated.

A few common signs: repeatedly playing to chase lost money, being unable to stop playing, hiding it from family, and using money meant for essential needs. Read the warning signs list on this page and honestly assess yourself. If in doubt, speak to us via live chat.

Age verification is mandatory during account registration. Identity documents are checked on suspicious accounts. Parents and guardians are also advised to use parental control software to prevent children from accessing this site.