cr crickex Privacy Policy

Introduction and Scope

This privacy policy has been established by the authority operating the cr crickex platform and applies to the website https://crcrickex.cam and its associated mobile applications. This policy describes in detail how user personal information is stored, processed, and protected.

By creating an account on cr crickex or continuing to use the platform, you automatically agree to all the terms of this policy. This policy is linked to our Terms and Conditions and the two complement each other. Reading both documents together will give you a complete guide to using the platform.

This policy applies only to cr crickex's own data collection and use. Third-party service providers and payment processors have their own separate privacy policies, for which cr crickex is not responsible.

Data Collection

2.1 Information Collected at Registration

The following information is required when opening an account on cr crickex:

• Full name (matching your national ID card)
• Date of birth (for age verification)
• Mobile number (for OTP verification)
• Email address
• Preferred currency and country
• Password (stored in encrypted form, never readable in plain text)

2.2 Information for Identity Verification

To maintain a secure environment and protect accounts, cr crickex may request additional information for identity verification in certain situations:

• National ID card (NID) or passport copy
• Recent photo or selfie
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

2.3 Transaction Information

Relevant transaction details are automatically recorded during deposit and withdrawal processing. This includes the transaction date, amount, method, and reference number. Currently cr crickex supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay.

2.4 Automatically Collected Information

Some information is collected automatically while using the platform:

• IP address and device type
• Browser name and version
• Operating system information
• User session logs and navigation patterns
• Login time and logout time

Purpose of Data Use

cr crickex uses collected information only for the following legitimate purposes:

• To create, verify, and manage accounts
• To process deposit and withdrawal transactions
• To verify age and confirm identity (to enforce the 21+ rule)
• To protect platform security and prevent fraud
• To provide customer support and resolve issues
• To determine eligibility for bonuses and promotional offers
• To provide VIP program cashback and benefits
• To meet legal obligations and maintain records
• To improve platform performance and conduct technical analysis

cr crickex never sells user information or provides it to third parties free of charge for commercial purposes. The use of information is always limited to clearly defined purposes.

Data Sharing and Disclosure

cr crickex may share information with third parties in the following limited circumstances:

4.1 Service Providers

Selected third-party service providers responsible for payment processing, cybersecurity, gaming software supply, and customer support may have limited access to information. They may only use the information for their designated task and may not use it for their own purposes.

4.2 Legal Authorities

Information may be disclosed to the relevant authorities when required by a legal directive, court order, or investigation. Such disclosure will always be made within a legal framework.

4.3 Business Changes

In the event of a corporate merger, acquisition, or other major structural change, user information may be transferred to the new entity. cr crickex will notify users appropriately before any such change.

4.4 Based on Consent

Outside of the cases above, explicit user consent will be obtained before sharing information with any other third party.

Cookies and Tracking Technologies

The cr crickex website uses cookies and similar tracking technologies. These help improve website functionality and personalise the user experience.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active, manage security tokens, and maintain payment flows.
• Functional Cookies: Used to remember language preferences, display settings, and other user preferences.
• Analytics Cookies: Information collected is used to understand which pages are used most and which parts of the platform need improvement.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may prevent login, payments, and other core functions from working properly.

Data Retention and Deletion

cr crickex retains user information only for as long as necessary. All information is retained while an account is active.

Even after an account is closed, some information may be kept for a set period for legal and audit reasons. In particular, transaction records, identity verification information, and any dispute-related documents fall under this retention policy.

Once the specified retention period has passed, information is securely deleted or permanently anonymised so that it can no longer be linked to any individual.

Your Rights

Every registered user of cr crickex has the following rights regarding their own information:

• Right of Access: You can request to know what information is stored about you.
• Right of Rectification: You can request that inaccurate or outdated information be updated.
• Right of Erasure: Where applicable, you can request that your information be deleted. However, some information may not be deletable due to legal obligations.
• Right to Object to Processing: You can object to your information being used for a specific purpose.
• Right to Data Portability: You can request a structured copy of your own information.

To exercise these rights, contact the cr crickex customer service team via live chat or email. The Responsible Gaming page also has detailed information on setting account limits and self-exclusion.

Security Measures

cr crickex follows industry-standard technologies and practices to protect user information:

• SSL Encryption: All communication with the website is encrypted using SSL (Secure Sockets Layer) technology.
• Password Hashing: Passwords are never stored in plain text — they are protected using strong cryptographic hashing methods.
• Two-Step Verification: An OTP-based additional security layer protects logins and transactions.
• Server Security: Servers storing data are covered by firewalls and regular security audits.
• Access Controls: Only authorised staff can access specific data, and every access is logged.

However, no data transmission over the internet can be claimed to be 100% secure. Users should therefore keep their account passwords confidential and immediately notify cr crickex if they notice any suspicious activity.

Protection of Minors

cr crickex strictly enforces a 21+ age policy. Any person under 21 years of age is completely prohibited from creating an account or using the platform.

cr crickex does not knowingly collect any information from minors. Date of birth is verified at registration and proof of age is requested in cases of doubt. If it becomes known that information from a minor has been collected by mistake, that information is immediately deleted and the account is closed.

Third-Party Links

The cr crickex platform may occasionally contain references to third-party websites. This privacy policy applies only to cr crickex's own platform — cr crickex is not responsible for the privacy practices of external websites.

You are advised to read the privacy policy of any third-party website before visiting it.

Policy Changes

cr crickex reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, users will be notified in the following ways:

• By displaying a notice on the website's home page
• By sending a notice to the registered email
• Consent to the changes will be obtained at the time of first login

If you continue using the platform after the changes, you will be considered to have agreed to the new policy. If you do not wish to accept the updated policy, you may request to close your account. The "Last Updated" date at the top of the page always indicates the current version.

To learn more about cr crickex, read our About Us page, which provides a full overview of the platform's operations and policies.

Contact

If you have any questions, comments, or complaints about this privacy policy, please contact cr crickex:

• Live Chat: Contact us in Bengali or English via the 24/7 live chat button at the bottom right corner of the website.
• Email: [email protected]

For privacy-related requests, we may need to verify your identity to confirm that the request is coming from the correct account holder. Answers to general questions can also be found on our Frequently Asked Questions page.